Monthly Archives: March 2010

Barriers – Are you creating them, or tearing them down?

By Scott Thomas | Published: March 24, 2010
After attending the PAII conference in Austin, Texas in early March, we’ve been on a long road trip to see family and take care of some personal issues. In the course of those travels an interesting lesson arose for all of us. We were driving down the Interstate, with an approximate idea of our destination, [...]
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Slide Presentation: Reputation Management

By Scott Thomas | Published: March 11, 2010
At this week’s 2010 PAII Innkeeping Conference, we presented a workshop on Reputation Management. The slides from that presentation are below. Some of the attendees at the session had specific questions, and the audio will reflect those questions and answers. The audio will be available for purchase from the PAII website. Managing Your Online Reputation [...]
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#PAII Liveblogging the Expert Challenge

By Scott Thomas | Published: March 11, 2010
Challenge the Experts at the 2010 PAII Innkeeping Conference.
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Slide Presentation: Selecting Guest Management Software

By Scott Thomas | Published: March 10, 2010
Steps to evaluate and select property management and online booking software
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