Tag Archives: visibility

Pinterest: Not Just YASN (Yet Another Social Network) for B&B’s

By Scott Thomas | Published: January 4, 2012

We’ve been hearing a lot of buzz about Pinterest lately, but surprisingly little of it comes from within the Innkeeping community. I say it is surprising, because Pinterest seems almost as if it was made for innkeepers – it is easy to use (we jumped in for our Freeport Maine B&B, and were happily pinning [...]

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Getting the ‘Word of Mouth’ Recommendation

By Scott Thomas | Published: December 6, 2011

Closing the circle in this series on the process guests use to book lodging properties is what WIHP Hotel Marketing calls the Second Moment of Truth – the arrival of the guest at your property. We have already discussed the four-step booking decision process, how the guest becomes aware of your property (the Discovery or [...]

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Conversions – Getting Your Website to Do Its Job

By Scott Thomas | Published: November 29, 2011

This is the fourth article in a series examining how B&B guests proceed through the decision process for booking a stay. Based largely on research from WIHP Hotel Marketing, the first article describes the four-step process for booking, the second describes how a guest discovers your property, and the third examines how to provide information [...]

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How to Provide the Information Guests Want

By Scott Thomas | Published: November 22, 2011

Our first post in this series provided an overview of how guests find and book a lodging property, based on research from WIHP, a hotel marketing agency. The four step process assumes the future guest has selected a destination area and then proceeds through the steps of (1) discovery of a particular property, (2) seeking [...]

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Helping Future Guests Find You

By Scott Thomas | Published: November 15, 2011

In our previous post we introduced the four step process (identified by WIHP a hotel marketing firm) of a guest finding, and staying at, a lodging property, then feeding the beginning of the cycle again by telling others. In this, and the next few posts, we will break down the components and see how you [...]

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