Tag: guest management software

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Online Booking Software Prices: How Much Should You Pay?

A recent survey from a vendor considering changing the pricing for its online booking products raises the question, "How (and how much) should you pay for online booking software and property management software?" Since the prices of online booking software and and property management software can be considerable, this two part series will look at the online booking software prices suggested by this survey, as well as the way other vendors price their products. Yesterday (August 7, 2012) some innkeepers received an email from BedAndBreakfast.com asking them to complete a survey to express their preferences about several new proposals for pricing their booking products. On first blush the pricing sounds attractive. On deeper consideration, it may not be as good as it sounds. When considering different vendors of online booking and property management software, it is important to keep in mind that RezOvation sells property management software (RezOvation GT, for example) as well as online booking software (RezOvation Booking Engine, Webervations), but its sister company, BedAndBreakfast.com (both are owned by HomeAway) also makes money on bookings through its own bookings on the directory website, and through Expedia and partner sites. That brings at least three separate products into consideration for our purposes. The survey sent to innkeepers (presumably those using ResOvation GT, since most of the prices suggested would apply to that product) asked for responses indicating how innkeepers would feel about several different pricing structures. Currently RezOvation charges a monthly fee based on the number of rooms the property has, with one rate for RezOvation GT only, and a higher rate for those using both RezOvation GT and its Booking Engine, its online booking software. Meanwhile, BedAndBreakfast.com charges a commission in the 25-30% range for bookings through its directory booking button or through Expedia and its partners. The survey…

RezOvation GT – Preview of the Next Generation

Our review of the current version of RezOvation GT was published January 24 (during the 2012 Innkeeping Conference in Little Rock, Arkansas). At the conference, RezOvation invited current users to see a preview of the upcoming release, and to provide feedback on some of the anticipated features. We attended that preview, spoke with some of the RezOvation staff, and have some notes to share here. At the outset, the staff stated that the goal with this release was to give it a feel that would be very familiar to existing RezOvation GT users, while making it much more intuitive and much easier to use. Overview The first, and most obvious, change is that the new version, expected to be out later this year (2012), is a web-based product. Before you begin thinking that your desktop version will be obsolete, wait until you hear some of the good choices that have been made, to continue to keep the desktop usable. We were told that this new release is seen as an upgrade, so there is not expected to be any additional cost to existing RezOvation GT users. The new version is based on Microsoft's Silverlight (if you're not familiar with Silverlight, it is similar to Flash in many respects). According to the RezOvation staff, Silverlight will allow the new version to be run on Windows, Mac and Linux platforms (Linux users will need the free "Moonlight" version of Silverlight - which, according to online discussions, seems to have some incompatibilities). In essence, you'll install a Silverlight plugin for your web browser, then when you log in to the RezOvation server, Silverlight will connect to the RezOvation database and provide a very familiar RezOvation GT look and feel. The existing desktop version of RezOvation GT is intended to continue to function normally,…

Software Review: RezOvation GT

RezOvation GT began as a re-creation of the very popular Munsenware GuestTracker software. It aims to be a full-featured program, providing a simple interface, and all the features necessary for daily lodging operations. Some six years ago, when RezOvation GT was in its infancy, we researched and tried several different programs for use at our Freeport Maine Bed & Breakfast, and settled on RezOvation GT as the best choice. In all honesty, we were not excited about choosing it, as it was relatively untested, and had a number of significant blemishes and a very high price tag, but we considered it to be the best choice despite many shortcomings. In the ensuing years there have been many improvements, and a few miscues, but there is little doubt that RezOvation GT is now a much more mature product, and is one of the top choices available today. Overview Unlike most reservation systems released in the past few years, ResOvation GT is stand-alone system, installed on your local computer, rather than a web-based system. The primary advantage of a stand-alone system is that they tend to offer many more powerful features than web-based systems, especially in the area of the reports you can obtain, and also generally allow for more user choices and preferences. The primary disadvantages of most stand-alone systems are (1) the need to back-up your data yourself, and (2) they can be difficult (or impossible) to access remotely. RezOvation GT deals with the back-up issue by mirroring your data remotely (at their facility), and suggests using LogMeIn as a secure way to access the system from a remote location. There is also an online option, called RezOvation GT Online. We have not tested that version, and have heard sharp criticisms of it, so thorough testing is recommended before signing…

Software Review: ResNexus Reservation System

Based on data from its sister company's directory (Destination Nexus) Reservation Nexus bills itself as the most popular and most used all-in-one reservation system for US bed and breakfasts and inns. With all due respect, data from a sister company (only), and excluding data from much larger directories, makes that conclusion just a little suspicious. Nevertheless, there is little doubt that ResNexus is one of the top reservation systems, both in popularity and in features. Because of its popularity, the apparently large set of features, and its effort to position itself as the top reservation system available, we were eager to give it a try at our Freeport Maine Bed & Breakfast. Since one of the claims made by ResNexus amounts to a claim that you will get more online bookings than with other systems, we decided to go ahead with a full month's trial, rather than just a brief demo of the product. That also allowed us to more fully explore its features, and to take advantage of its advertised "Red Carpet Service." Overview Like many modern reservation systems, ResNexus is a web-based system. Most of these fall short, either because they don't attempt to be a full-fledged property management system, or because they have not implemented a full-feature set as is found on more complete systems. That is not the case with ResNexus. Virtually every feature provided by the best systems has been implemented in ResNexus, and new features continue to be added. That said, there are still occasional perplexing design choices that make you wonder what the developers were thinking, and the pricing structure leaves something to be desired. User Interface Most of the user interface (web pages) seems to have a logical flow, and is relatively easy to navigate, so while the comments may seem negative,…

Software reviews: Online booking and property management software

As we have previously mentioned, one of the most frequent questions on innkeeping forums and elsewhere is which property management (or guest management) software ("PMS") is "best." Like most things, this is a subjective decision. What is the "best" property management software depends on your circumstances, your preferences, and your priorities.  One size most definitely does not fit all. If you search around the property management / guest management software world a bit, you'll quickly see that it is difficult, if not impossible, to find software reviews. Because of Scott's experience with this type of software (although on a much larger scale), and his ownership (with his wife, Ruth) of a small, seven room bed and breakfast in Freeport, Maine, we are adding software reviews to our information on About The Inn. About the Reviews When reviewing these products we have obtained a demo version, or in the case of web based software, a demo account, and used the product exactly as a new user would. When we review a product we have used for our own property, we are using it with our account and our configuration, so there may be minor differences from a new user's configuration. We attempt to use the version of the software which is most current at the time of the review. As we use the software, we evaluate it in regard to several categories: Rate Capabilities (types of rates and how they are supported), User Interface (ease and intuitiveness of use, availability of commonly required information), Guest Communications (emails, statements or folios), Reports (financial, occupancy, tax, gift certificates, etc.), Accounting (export to accounting software), and Online Booking (appearance, update frequency, features, etc.). Each of these areas include objective aspects (those that are simply present or absent, and subjective features (those more important to…

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